Responsibilities
- Serve as the primary point of contact for all employee IT support — hardware, software, access, and troubleshooting — with a focus on fast, friendly resolution.
- Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.
- Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding.
- Manage the NYC office's IT infrastructure — networking, AV, conference rooms, and on-site hardware.
- Build and document IT processes, runbooks, and self-service resources that scale as Rho grows.
- Partner with Security, People, and Finance on access controls, compliance, and asset management.
- Lead IT onboarding for new hires and ensure a seamless day-one experience.
Requirements
- 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
- Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
- Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
- Experience managing office IT infrastructure, including networking, AV, and conference room technology.
- Excellent troubleshooting skills and a customer-service mindset — you make IT feel easy for your colleagues.
- A clear communicator who can document processes and support non-technical teammates.
- Willing and able to work on-site 5 days per week in our NYC office.
Benefits
- Equity
- Healthcare benefits
- Paid time off
Work Arrangement
On-site — New York City
Additional Information
- Role is based in the NYC office and requires on-site work 5 days per week.
