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Psychiko, Attica, Greece Hybrid

I KNOW HOW S.A is hiring an IT Support Engineer (2nd Level)

Responsibilities

  • Deliver initial and intermediate technical support for internal software platforms.
  • Identify, analyze, and resolve application-related problems reported through email, phone, or support tickets.
  • Record technical issues and resolutions clearly and systematically.
  • Instruct users on proper operation of software tools and systems.
  • Offer introductory training sessions or create reference guides as required.
  • Support new employee onboarding by configuring user accounts and necessary software.
  • Observe system behavior and flag performance irregularities.
  • Help implement software upgrades, security patches, and configuration adjustments.
  • Conduct regular system evaluations to maintain application reliability.
  • Coordinate with developers, IT administrators, and external vendors to troubleshoot advanced issues.
  • Escalate unresolved cases with complete diagnostic details and documentation.
  • Participate in pre-deployment testing of new software versions or updates.
  • Keep support records and internal knowledge resources current and accurate.
  • Generate reports on frequent technical issues and suggest corrective actions.
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About company
I KNOW HOW S.A

We craft custom automation systems and advanced software solutions. Our expertise lies in creating cyber-physical systems that seamlessly integrate physical and computational components. With a human-centric approach, tailored for both public and private sectors, our solutions are designed to enhance human capabilities, streamline operations, and foster business growth.

Whether you need to amp up your security, develop cutting-edge robotics, or create automation systems that will turn heads, we know how to tailor innovation to meet your specific needs. Let’s innovate together!

The company is part of IKH Group, which spans enterprise applications, medical imaging platforms, autonomous robotics solutions, and defense & homeland security. It has evolved from a small company into a multimillion-euro enterprise, delivering bespoke solutions across Greece and abroad.

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Job Details
Category other
Posted 2 months ago