Responsibilities
- Set up, configure, and deploy hardware for new employees, including MacBooks using Kandji MDM and Windows laptops with Microsoft Intune as required.
- Diagnose and resolve common technical issues involving macOS, Windows, Google Workspace, Slack, Okta, Zoom, and Microsoft 365.
- Support and maintain audiovisual systems and video conferencing tools such as Zoom Rooms, displays, cameras, and related peripherals.
- Assist with offboarding tasks, including collecting company devices, wiping data, and updating inventory records.
- Track and manage local IT equipment inventory to ensure accurate documentation and accountability of all assets.
- Refer complex technical or security-related incidents to the appropriate global IT, integrated support, or information security teams.
- Help build and maintain the internal IT knowledge base by recording solutions and standard support processes.
- Serve as the local point of contact between IT and the Helsinki office leadership for technology and facility needs.
- Coordinate logistics related to office technology, including workstation setups, office relocations, and hardware requests.
- Provide technical support for company events, all-hands meetings, and team gatherings, focusing on AV and equipment setup.
- Oversee relationships with local technology vendors, such as internet providers and hardware suppliers, and escalate issues when necessary.
- Support physical security systems like access control readers and surveillance cameras in collaboration with Corporate Technology and Facilities teams.
- Handle shipping, receiving, and tracking of IT equipment using the organization's asset management platform (Workwize).
Benefits
- Work with a globally recognized AI-driven company expanding in Finland.
- Join an IT team that emphasizes quality, accountability, and ongoing development.
- Advance your enterprise IT career with hands-on experience in modern technologies, zero trust architecture, and global service operations.
- Receive a competitive salary and benefits package designed for the Finnish employment market.
- Be part of a cooperative and inclusive workplace offering clear growth opportunities.
- Enjoy flexible work arrangements suited to individual and team needs.
Compensation
Competitive compensation and benefits package tailored for the Finnish market.
Work Arrangement
Flexible working arrangements.
Team
Secure IT team focused on craftsmanship, ownership, and continuous improvement.
Responsibilities
- Set up, configure, and deploy hardware for new employees, including MacBooks using Kandji MDM and Windows laptops with Microsoft Intune as required.
- Diagnose and resolve common technical issues involving macOS, Windows, Google Workspace, Slack, Okta, Zoom, and Microsoft 365.
- Support and maintain audiovisual systems and video conferencing tools such as Zoom Rooms, displays, cameras, and related peripherals.
- Assist with offboarding tasks, including collecting company devices, wiping data, and updating inventory records.
- Track and manage local IT equipment inventory to ensure accurate documentation and accountability of all assets.
- Refer complex technical or security-related incidents to the appropriate global IT, integrated support, or information security teams.
- Help build and maintain the internal IT knowledge base by recording solutions and standard support processes.
- Serve as the local point of contact between IT and the Helsinki office leadership for technology and facility needs.
- Coordinate logistics related to office technology, including workstation setups, office relocations, and hardware requests.
- Provide technical support for company events, all-hands meetings, and team gatherings, focusing on AV and equipment setup.
- Oversee relationships with local technology vendors, such as internet providers and hardware suppliers, and escalate issues when necessary.
- Support physical security systems like access control readers and surveillance cameras in collaboration with Corporate Technology and Facilities teams.
- Handle shipping, receiving, and tracking of IT equipment using the organization's asset management platform (Workwize).
Benefits
- Work with a globally recognized AI-driven company expanding in Finland.
- Join an IT team that emphasizes quality, accountability, and ongoing development.
- Advance your enterprise IT career with hands-on experience in modern technologies, zero trust architecture, and global service operations.
- Receive a competitive salary and benefits package designed for the Finnish employment market.
- Be part of a cooperative and inclusive workplace offering clear growth opportunities.
- Enjoy flexible work arrangements suited to individual and team needs.
Other
- Fluency in both Finnish and English is required.
- Expected to attend the office once per week.
- Primary on-site IT contact for the Helsinki location.
- Collaborates regularly with the Global Service Delivery team and partners with Facilities and Office Operations.
