This role supports end-user computing across both physical and remote workspaces, delivering prompt and effective technical assistance. You'll resolve issues related to laptops, desktops, mobile devices, and audio-visual setups, ensuring minimal disruption to daily operations.
Key Responsibilities
- Deliver hands-on and remote support for Windows 11 and macOS devices, including hardware diagnostics, repairs, and vendor coordination for replacements.
- Deploy, configure, and reimage systems using enterprise management tools such as Intune, Autopilot, SCCM, and JAMF.
- Set up user environments post-imaging, including installing required applications and security software.
- Diagnose and resolve operating system, connectivity, and performance issues affecting user experience.
- Support network access through LAN, Wi-Fi, and VPN, along with basic troubleshooting of identity and authentication systems.
- Assist with setup and maintenance of conference room technologies, including Microsoft Teams Rooms and associated peripherals.
- Participate in employee onboarding and offboarding, managing device provisioning, data transfer, and access deactivation.
- Log and track incidents and service requests using ITSM platforms, maintaining clear documentation and meeting response targets.
- Keep accurate records of hardware assets and support lifecycle processes such as refresh cycles and inventory audits.
- Work closely with internal IT teams to escalate and resolve complex technical issues and support broader infrastructure projects.
Qualifications
You bring at least two years of experience in desktop or site support roles with proven ability in managing end-user devices at scale. Familiarity with modern endpoint management systems and security practices is essential.
- Experience supporting Windows 11 and macOS in enterprise settings.
- Proficiency with Intune, Autopilot, SCCM, or JAMF for device provisioning and management.
- Working knowledge of Active Directory, Entra ID, Group Policy, and identity fundamentals.
- Understanding of endpoint protection, antivirus solutions, and compliance frameworks.
- Familiarity with Dell, Lenovo, and Apple hardware platforms.
- Strong communication skills and a customer-focused approach to problem solving.
- Ability to manage multiple priorities independently in a fast-moving environment.
- Self-driven with a continuous learning mindset and adaptability to evolving technologies.
Work Environment
This position operates in a hybrid model, supporting both onsite and remote users. You’ll engage with local teams while contributing to global IT initiatives, ensuring consistent service delivery across locations.
Culture and Growth
We value proactive problem solvers who are passionate about improving systems and user experiences. The team emphasizes leadership development, innovation, and continuous refinement of support practices to meet the demands of a growing technology landscape.
