About the Role
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
Responsibilities
- Take the initial inquiry and manage relatively simple hardware, software or network issues
- Perform remote support via over-the-phone support
- Perform remote support via screen sharing or remote control
- Perform remote support via live chat support
- Perform remote support via email support
Requirements
- Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience
- Has no discretion to vary from established procedures
- Has no related work experience or has work experience but requires formal training in theories/concepts in own function
- Works under close supervision
