Responsibilities
- Serve as a primary contact for managing, procuring, and deploying devices, including macOS and Windows systems, for staff in Colombia, ensuring physical security and inventory control.
- Respond quickly to IT service desk tickets submitted via Jira, handling each from initial report through resolution.
- Assist in resolving backlog items in Jira related to strategic initiatives to strengthen proactive IT operations.
- Stay current with technical changes across a broad application environment and maintain strong knowledge of IT security practices, communicating key updates clearly to engineering and wider teams when needed.
- Procure and set up hardware and software as assigned, with expectations for on-call availability and some work outside standard hours.
- Deliver IT onboarding training for new employees and manage IT-related offboarding tasks for departing staff.
- Support current and upcoming audits related to access controls and conduct quarterly reviews of software vendor compliance.
Compensation
$2,000 - $2,600 USD GROSS per month as a contractor
Work Arrangement
Remote — Colombia
Other
- This position requires on-call responsibilities and occasional after-hours work.
- Compensation The compensation range for the role is $2,000 - $2,600 USD GROSS per month as a contractor.
- Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data.
- Exceptional candidates may receive salaries outside of the posted ranges.
