About the Role
The role involves analyzing business processes, defining requirements, and supporting IT system improvements to enhance service delivery and operational efficiency.
Responsibilities
- Gather and document business requirements from stakeholders across departments
- Collaborate with technical teams to translate business needs into system specifications
- Conduct process analysis to identify areas for improvement and automation
- Support the implementation of new software solutions within established timelines
- Facilitate communication between non-technical staff and IT professionals
- Validate system functionality through testing and user feedback sessions
- Maintain traceability between business needs and technical deliverables
- Assist in change management activities related to system rollouts
- Develop training materials and user guides for new applications
- Monitor project progress and report on milestones and risks
- Ensure compliance with state and federal data handling regulations
- Participate in agile project meetings including planning and reviews
- Analyze data flows and recommend optimizations for system integration
- Identify and document potential system constraints or limitations
- Support user acceptance testing with frontline staff and supervisors
- Work with data teams to ensure accurate reporting and metrics
- Assist in the prioritization of backlog items based on business impact
- Provide input on system design to improve usability and accessibility
- Track and resolve issues identified during testing phases
- Ensure documentation is current and accessible to relevant teams
- Coordinate with vendors on integration and support matters
- Help define key performance indicators for system success
- Contribute to post-implementation evaluations and lessons learned
- Promote consistent use of business analysis standards and practices
- Support continuous improvement efforts across IT projects
Compensation
Salary commensurate with experience and state pay scales
Work Arrangement
Hybrid work environment with remote and on-site components
Team
Collaborative team within a state government human services agency
Work Environment
This position operates in a professional office setting with standard equipment and technology. Work may involve occasional travel within the state for meetings or training. The environment supports flexible scheduling and employee development.
Application Instructions
Applicants must submit a completed state application and supplemental questionnaire by the listed deadline. Resumes alone will not be accepted. Incomplete submissions may not be considered.
Background Check
A criminal background check and reference verification will be conducted for the final candidate. Employment is contingent upon successful clearance.
Equal Opportunity Employer
This organization is committed to providing equal employment opportunities and values a diverse workforce. Discrimination based on race, color, religion, gender, or other protected statuses is prohibited.
ADA Statement
Reasonable accommodations are available for individuals with disabilities during the application and employment process. Requests can be made through the contact information provided.
Not available for this position
