Responsibilities
- Administer and maintain Microsoft Active Directory, Group Policy, DNS, DFS, and File Services.
- Administer Microsoft 365 services including Exchange Online, Entra ID (Azure AD), Enterprise Applications, Conditional Access, and Single Sign On (SSO).
- Support identity-based integrations, including OAuth and enterprise application configurations.
- Perform Windows Server administration, including installation, configuration, patching, maintenance, and troubleshooting.
- Support VMware vSphere, VxRail, and virtual server environments.
- Assist with virtual machine provisioning, server lifecycle management, and infrastructure upgrades.
- Monitor and maintain enterprise backup and disaster recovery solutions, including Cohesity, AvePoint, and Zerto.
- Manage internal Certificate Authority (PKI) and external SSL certificates.
- Support enterprise email services, including Exchange Online, Mimecast, email routing, SPF, DKIM, DMARC, and SaaS integrations.
- Support Microsoft Defender for Office 365 (MDO), Abnormal Security, and email security platforms.
- Perform server hardware maintenance, upgrades, and lifecycle replacements.
- Maintain accurate infrastructure documentation, including server inventories, network diagrams, configuration standards, and operational procedures.
- Support the administration and maintenance of enterprise LAN, WAN, wireless, and SD-WAN environments.
- Configure and troubleshoot Cisco and Meraki switches.
- Support administration of Meraki firewalls and security appliances.
- Support Azure networking components and hybrid connectivity.
- Monitor WAN circuits and coordinate with Internet Service Providers.
- Support Cisco Umbrella/OpenDNS and DNS services.
- Troubleshoot wired and wireless network connectivity issues.
- Maintain network configurations, VLANs, and switch documentation.
- Monitor and maintain UPS systems and supporting infrastructure equipment.
- Support the administration and troubleshooting of the Cato SASE platform, including SD-WAN, remote access connectivity, traffic steering, and network segmentation.
- Assist with traffic flow validation and hybrid network troubleshooting.
- Monitor infrastructure health, performance, and availability using LogicMonitor and other monitoring tools.
- Respond to infrastructure alerts, incidents, and service requests.
- Troubleshoot server, storage, virtualization, networking, Microsoft 365, and cloud-related issues.
- Coordinate with vendors to resolve hardware, software, and service-related incidents.
- Ensure backup jobs, replication, and disaster recovery processes complete successfully.
- Perform proactive system health checks and preventative maintenance.
- Perform root cause analysis for recurring issues and recommend long-term corrective actions.
- Support Microsoft security best practices across server, cloud, and network infrastructure.
- Assist with administering Azure Conditional Access policies and identity management.
- Manage user accounts, permissions, and access requests.
- Support vulnerability remediation, patch management, and security updates.
- Maintain server and network security configurations.
- Assist with disaster recovery testing, audit requests, and compliance initiatives.
- Identify and implement incremental improvements to infrastructure reliability, performance, operational efficiency, automation, and standardization.
- Recommend automation and process improvements.
- Assist in refining monitoring, documentation, and operational standards.
- Develop and maintain technical documentation, standard operating procedures, and infrastructure diagrams.
- Create knowledge base articles and technical documentation for internal IT staff.
- Provide Tier II infrastructure support and technical guidance to Service Desk personnel.
- Collaborate with cybersecurity, networking, cloud, application, and business teams on infrastructure initiatives.
- Participate in infrastructure implementations, upgrades, and testing activities.
- Coordinate with vendors and service providers to support infrastructure operations.
Requirements
- Experience supporting Microsoft technologies
- Experience supporting virtualization platforms
- Experience supporting enterprise backup solutions
- Experience supporting networking technologies
- Strong troubleshooting skills
- Collaborative mindset
- Willingness to continuously learn and adapt to evolving technologies
Work Arrangement
Hybrid — San Jose
Additional Information
- Mid level engineer with growth potential into a senior role
- Hybrid role
