Parts Town is looking for an Inside Service Technician to join our team. In this role, you will provide expert technical support over phone and email for hot side foodservice equipment repairs. You’ll be the key contact for end users and field technicians, diagnosing issues and ensuring exceptional service.
What You'll Do
- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions.
- Provide technical support to end users and field technicians over the phone and/or via email, handling 30+ cases per day.
- Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
- Maintain all customer call information in a company database to better assist future inquiries.
- Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.
What We're Looking For
- Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
Benefits & Compensation
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options
- Health insurance, 401k/401k match, employee assistance programs and time away
Work Mode
This position offers a hybrid work schedule.
Parts Town operates by core values with safety as the first priority and a culture of enthusiasm, high integrity, and courage to embrace change.
