About the Role
Role details below.
Responsibilities
- Establish, nurture and maintain positive relationships with all levels of Wafer manufacturing leadership by providing exceptional customer service, listening to their needs, and addressing their concerns.
- Provide consistent communication, partner in a standardized way that identifies and solves the highest priority business problems and builds credibility and trust.
- Identify Wafer Business IT demands and work with IT Architecture team to rationalize and develop solution.
- Standardize Wafer IT intake and prioritization process across all Wafer functions e.g. enterprise portfolio
- Conduct in-depth discussions and analysis to understand where and how IT can provide value to the wafer business through AI leading edge solutions that delight wafer operation and leadership.
- Collaborate between wafer facilities to align both operations teams on a converged solution that will minimize business resource needs and optimize costs.
- Work with IT Support teams to identify repeat issues and develop strategies to mitigate.
- Look for areas where IT can improve operations efficiency and MFG Line Output to increase Western Digital revenue.
- Manage wafer engineering and operations expectations and act as the key point of contact from IT MFG.
- Bring consistency to wafer IT engagement with business
- Physical presence at either Wafer factory during normal Wafer business hours
- Develop and implement AI-driven solutions to enhance customer service delivery and streamline wafer manufacturing processes.
- Conduct regular data analysis to identify trends, patterns, and opportunities for process improvement in wafer production and customer service.
- Create and maintain comprehensive documentation of IT systems, processes, and best practices related to wafer manufacturing and customer service delivery.
- Facilitate knowledge transfer and training sessions to ensure all team members are up-to-date with the latest IT solutions and customer service strategies in the wafer manufacturing industry.
Additional Information
- Physical presence at either Wafer factory during normal Wafer business hours
