Remote Remote (Global) Employment

Customerio is hiring an Information Security Specialist

Responsibilities

  • Create and manage a functional framework for assessing, authorizing, and securely implementing artificial intelligence tools across departments.
  • Evaluate potential data risks tied to AI, define acceptable usage standards, and guide teams toward confident, informed adoption.
  • Lead the organization’s vulnerability management efforts, including scanning systems, prioritizing findings, coordinating fixes, and tracking progress.
  • Support compliance with SOC 2 and ISO 27001 by gathering evidence, monitoring controls, and assisting during audits.
  • Ensure all AI-related activities comply with legal, regulatory, and contractual requirements.
  • Direct incident response activities, including alert investigation, containment coordination, root cause analysis, and post-incident improvements.
  • Operate and fine-tune security technologies such as endpoint detection and response, logging platforms, data loss prevention, email security, and identity controls.
  • Evaluate third-party vendors, SaaS platforms, and AI services for secure data handling, model training practices, and privacy safeguards.
  • Build and maintain clear, enforceable security policies and procedures tailored to the company’s scale, including practical AI usage guidelines.
  • Collaborate with Platform Security and Engineering teams on application security, secure design principles, configuration reviews, and penetration testing.
  • Lead security education efforts, including phishing exercises, training modules, AI awareness programs, and ongoing team guidance.
  • Track emerging threats, especially those involving AI-powered attacks, and provide leadership with actionable risk mitigation strategies.

Benefits

  • Full coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
  • 16 weeks of paid leave for new parents.
  • Unlimited paid time off.
  • Financial stipends to support remote work setups and personal wellness.
  • Annual budget for professional growth and learning opportunities.
  • Comprehensive benefits package designed to support employee well-being and career development.

Work Arrangement

Remote (Worldwide)

Team

This role is the first dedicated hire for the Information Security team. The specialist will report directly to the VP of Operations.

Background and Verification

Pre-employment background checks and employment verifications are required.

Interview Process

All interviews are conducted virtually using Zoom video conferencing.

Offer Communication

Formal job offers will be delivered in writing on official company letterhead.

Video Conference Platform

Zoom is the exclusive video conferencing tool used for interviews.

About company
Customerio
Customer.io powers automated communication that people actually want to receive. The company helps teams send smarter, more relevant messages using real-time behavioral data.
All jobs at Customerio Visit website
Job Details
Category security
Posted a month ago