Manage end-to-end onboarding of new clients, from initial meeting to live deployment.
Customize platform settings to meet client requirements, including product management workflows, content enrichment, publishing pipelines, order processing rules, automation logic, and data synchronization.
Develop tailored implementation plans with emphasis on intricate system design and advanced configuration setups.
Apply technical expertise to analyze, interpret, and organize complex digital ecosystems; familiarity with programming concepts is beneficial.
Assist in configuring external system connections such as ERPs, PIMs, content management platforms, online marketplaces, shipping carriers, and payment gateways.
Establish data transfer protocols, define business logic mappings, and conduct integration tests and functional checks for third-party systems.
Serve as the primary technical and functional contact for clients during implementation and post-launch phases.
Partner with sales and customer success teams to support technical discussions during the pre-sales process.
Collaborate with product and engineering teams to communicate client requirements and influence product development.

Lead the implementation of new clients on Base., from kick-off to operational launch.
Configure and set up Base. according to client needs, including: - product workflows (management, enrichment, publishing), - order workflows (business rules, automations, synchronizations).
Design and implement custom solutions with a strong focus on complex system architecture and advanced configurations.
Demonstrate a strong technical mindset and ability to understand and structure complex systems (basic coding knowledge is a plus).
Support the setup of external integrations (ERP, PIM, CMS, marketplaces, carriers, payment solutions…), including: - data exchange setup, - business mappings, - integration testing and functional validation.
Provide ongoing client support, acting as the technical and functional point of contact during the project and after deployment.
Collaborate with Sales and Customer Success teams to support the technical sales cycle.
Work with Product and Tech teams to relay client needs and contribute to the evolution of Base.
Document, optimize, and standardize implementation processes.

Willingness and ability to work directly with clients on-site (including travel to client offices and warehouses for system setup).
Comfortable in a client-facing role, with strong communication and teaching abilities.
Solution-oriented mindset, pragmatic, able to quickly identify resolution paths.

Base.com is hiring an Implementation Specialist (FR)