Leads multiple implementations, varying in scope and size, simultaneously
Provides subject matter expertise for implementations, products & services, and marketing & training directly to external clients and internal partners
Orchestrate prioritizing and discovery sessions with client teams to gain accurate, reliable information about program needs, expectations, and processes
Manages client and internal stakeholder expectations and translates client requirements and program characteristics to internal partners
Provides timely status reporting and leads status meetings that ensure clear messaging, outline deliverables, and supervise ownership & status of open issues
Builds order templates, user guides, and presentation materials
Coordinates and conducts task request submissions and supervising on action items from other departments
Provides implementation system configuration, QA testing, program launch, and hand-off
Facilitates client demos and training
Ensures all client-facing documents and information have been provided upon delivery
Adheres to all Risk & Compliance policies and procedures

Bachelor's degree
5+ years of experience in a client-facing onboarding role using proven implementation or project management methodologies
Proven understanding of best practices in project lifecycle methodology and project management principles
Project Management tool/software experience (Smartsheet, MS Project, etc.)
Excellent business writing and communication skills
Knowledge of Microsoft programs including Word, Excel, and PowerPoint

Hybrid — Chicago, Philadelphia, Dallas metro areas

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas
Occasional travel may be required as part of this role

Onbe is hiring an Implementation Manager