Abridge is hiring an Implementation Director - Nursing

Requirements

• Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
• Excel at communication and can synthesize information in a concise way.
• Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
• Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency.
• Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.
• Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership.
• Have the ability to smell smoke and escalate early, with proposed solutions.
• Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.
• Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.
• Experience implementing electronic record systems and leading through build and testing phases.

Nice to Have

• Epic is a definite plus.
• Familiarity with systems requiring strict adherence to privacy and security protocols.
• Knowledge of tiered support organizations and escalation protocols.
• Epic ClinDoc experience

Work Arrangement

Hybrid — San Francisco, New York, Pittsburgh

What You'll Do

• Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments.
• Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.
• Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
• Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
• Identify and manage project risks and issues, and develop contingency plans as needed.
• Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
• Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.
• Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.
• Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.

What You'll Bring

• Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
• Excel at communication and can synthesize information in a concise way.
• Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
• Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency.
• Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.
• Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership.
• Have the ability to smell smoke and escalate early, with proposed solutions.
• Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.
• Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.
• Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)

Bonus points if...

• Familiarity with systems requiring strict adherence to privacy and security protocols.
• Knowledge of tiered support organizations and escalation protocols.
• Epic ClinDoc experience

Why Work at Abridge?

• At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways.
• Our mission is clear: to power deeper understanding in healthcare.
• We’re driving real, lasting change, with millions of medical conversations processed each month.
• Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference.
• Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
• Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress.
• At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
• We’re committed to supporting your growth, both professionally and personally.
• Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
• If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

How we take care of Abridgers

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
• Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
• Paid Parental Leave: Generous paid parental leave for all full-time employees.
• Family Forming Benefits: Resources and financial support to help you build your family.
• 401(k) Matching: Contribution matching to help invest in your future.
• Personal Device Allowance: Tax free funds for personal device usage.
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
• Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
• Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity: Competitive compensation and equity grants for full time employees.
• ... and much more!

Equal Opportunity Employer

• Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
• We provide reasonable accommodations throughout the interview process.
• If you need reasonable accommodation in applying, interviewing, completing any assessment or otherwise participating in the employee selection process, please contact us at accommodations@abridge.com

Staying safe - Protect yourself from recruitment fraud

• We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers.
• Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process.
• Any emails from the Abridge recruiting team will come from an @abridge.com email address.
• You can learn more about how to protect yourself from these types of fraud by referring to this article.
• Please exercise caution and cease communications if something feels suspicious about your interactions.

Additional Information

• This position will require up to 40% travel
• Must be based in the Pacific Time Zone