Responsibilities
- Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
- Coordinate with cross-functional teams to ensure smooth execution across complex environments.
- Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas.
- Provide workflow consulting for physician, clinical, and operational teams.
- Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established
- Provide consultation support to physicians with call workflow configuration into the PerfectServe system
- Develop training programs tailored to large health system audiences.
- Educate new clinical users at the hospital pre and post go-live
- Configure advanced workflows within complex multi-facility systems.
- Work with third party systems to integrate solutions into the PerfectServe system.
- Conduct testing across devices, platforms, and integrated technologies.
- Become trained across multiple PerfectServe platforms based on project needs.
- Rapidly acquire new product knowledge for enterprise implementations.
Requirements
- Bachelor’s degree required, engineering or IT related discipline is ideal but not required
- Prior work experience in a customer facing or other service roles
- Excellent verbal and written communications skills
- Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint. Will be using Lucidchart extensively.
- Embraces change and has a genuine curiosity for healthcare
- Ability to work closely with peers and team members in a collaborative manner
- Must travel up to 30 - 50% of the time
