About the Role
The role involves providing customer support to Icelandic-speaking users through various communication channels, ensuring timely and accurate resolution of inquiries while maintaining high service standards.
Responsibilities
- Respond to customer inquiries in Icelandic via email, chat, and phone
- Troubleshoot and resolve account-related issues
- Escalate technical problems to appropriate teams when necessary
- Maintain accurate records of customer interactions
- Follow company procedures for data privacy and security
- Provide feedback to improve customer service processes
- Adhere to service level agreements for response times
- Assist customers with product onboarding and usage
- Monitor customer satisfaction and follow up when needed
- Collaborate with team members to share knowledge and best practices
- Handle sensitive information with confidentiality
- Work flexible hours as required by service needs
- Meet performance targets for quality and productivity
- Stay updated on product changes and service updates
- Communicate customer trends to relevant departments
Nice to Have
- Previous remote work experience
- Knowledge of Icelandic cultural norms
- Experience in tech support or SaaS environments
- Familiarity with ticketing systems
- Additional language skills
Compensation
Competitive salary with benefits
Work Arrangement
Remote
Team
Customer support team serving Icelandic-speaking clients
About the Opportunity
- This position offers a chance to work remotely while supporting Icelandic-speaking customers for an international company.
- You will be part of a growing support team that values clear communication and customer satisfaction.
What We Offer
- Flexible remote work setup
- Ongoing training and development
- Supportive team environment
- Opportunities for career progression
Not applicable
