Responsibilities
- Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities.
- Respond to customer requests and inquiries regarding current and future work.
- Resolve issues that may arise during production of customer products.
- Keep sales team informed of customer project status, progress, issues, enhancements and modifications as required.
- Maintain accurate, complete, up-to-date customer files, in addition to detailed account history.
- Prepare and submit sales reports and documentation regarding results, opportunities and challenges in the sales territory.
- Analyze reports and data to identify revenue and cost containment opportunities.
- Assist in the implementation and execution of products and services.
- Consult with customers to understand business issues and goals, and works with customer to develop improved solutions to business needs.
- Prepare summary reports for Sales Representative and Sales Management identifying customer needs and opportunity to secure new business.
- Develop and prepare sales product presentations for use on up-sell opportunity for the accounts managed and assist Sales with the development of sales collateral for new business opportunities.
- Assist sales in the preparation of RFPs and RFQs on the accounts managed.
- Maintain up-to-date knowledge of industry trends, new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives.
- May be involved in specific customer projects as assigned by sales management.
- Perform other related duties and participate in special projects as assigned.
Requirements
- Minimum 3 years promotional products experience
- Understand trends, top suppliers, and have a solid grasp of the overseas sourcing process
- Highly skilled in project management
- Fit with the customer's culture
- Required skill set includes promo campaign ideation, quoting, creative input
- Become an extension of the client’s marketing team
- Ability to travel as needed for client meetings and presentations
- Daily check-in with customers, sales and manager
- Maintain post-sale contact with customers to facilitate a positive and productive long-term relationship
- Serve as the primary contact for the assigned customers
- Enhance the company's position and reputation by properly servicing and corresponding with all assigned accounts in a dependable and timely manner
- Manage customer inquiries regarding customer orders in process and future orders pending
- Provide tactical support to sales and management, providing information regarding customer issues, needs and opportunities
- Prepare RFPs and RFQs and put together sales collateral to use to secure new business and up-sell existing accounts
- Enhance customer relationship by working closely with customer on the development of targeted solutions and new business opportunities
Additional Information
- Ability to travel as needed for client meetings and presentations
