Requirements
- Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
- Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback.
- Complete HVAC installations within the established timeframes, meeting or exceeding the company's productivity standards.
- Achieve a first-time installation success rate as established by the Installation Manager, ensuring minimal revisits or callbacks due to installation-related issues.
- Maintain a perfect safety record, strictly adhering to all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
- Provide effective mentorship and guidance to the Install Apprentice, contributing to their skill development and ensuring a positive learning experience.
- Demonstrate excellent communication skills when interacting with customers during installations. Uphold a professional appearance and demeanor while representing Boston Standard Company during installations, earning high marks for professionalism from customers.
- Maintain accurate and complete documentation of installation details, equipment used, and any modifications in the company's systems, such as Service Titan.
- Work collaboratively with the Install Apprentice and other team members, fostering a positive and supportive work environment that promotes teamwork.
- Actively participate in performance reviews and self-assessments, identifying areas for personal improvement and setting development goals to enhance overall job performance.
- Monitor and track the progress of the Install Apprentice, providing regular feedback and opportunities for growth and skill advancement.
- Maintain a consistent record of punctuality and attendance, arriving at installation sites and appointments on time.
Nice to Have
- Pursue additional certifications and training opportunities to expand expertise and proficiency in installing various brands of HVAC equipment.
Benefits
- Company vehicle, gas card, company cell phone, and tablet
- 401(k) with Company Match Program
- Best-in-class Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Special deals/Discounts on a variety of services and entertainment
- Tool account
- Safety shoe reimbursement
- Family & friends discounts on services
- Yearly Performance Reviews
Additional Information
- Sign-on bonus for Lead Installers up to $10,000 based on experience!
- Veterans looking to join the HVAC trade are encouraged to apply! We provide training!
