At Mercier Consultancy, we are looking for a dedicated Hungarian-speaking Customer Service Specialist to join our retail support team. You will be the primary point of contact for Hungarian-speaking customers, ensuring they receive outstanding assistance with their retail product and service inquiries.
What You'll Do
- Provide exceptional customer support in Hungarian for inquiries related to retail products and services.
- Assist customers with order placements, modifications, and cancellations.
- Resolve issues related to returns, exchanges, and product information efficiently.
- Maintain accurate documentation of customer interactions and feedback.
- Collaborate with other departments to ensure customer needs are met promptly.
- Stay informed about current promotions and new product offerings to assist customers effectively.
- Gather customer feedback and contribute ideas for service enhancement.
What We're Looking For
- Fluency in Hungarian and English, both written and spoken.
- Strong communication and interpersonal skills focused on customer satisfaction.
- Ability to multitask and manage various inquiries efficiently.
- Detail-oriented with strong problem-solving capabilities.
- Willingness to work flexible hours, including weekends and holidays as required.
Nice to Have
- Experience in customer service, preferably in the retail industry.
- Familiarity with customer service software or retail management systems is advantageous.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Mercier Consultancy is an equal opportunity employer.
