AccelOne is looking for a Help Desk Technician to provide day-to-day IT support for our internal users and systems. In this role, you will be the frontline support in a fast-paced, security-conscious environment, working within a globally distributed team across more than 40 countries.
What You'll Do
- Assist in designing and applying standard configurations for user workstations and devices.
- Deploy, configure, and set up new machines and user accounts.
- Provide daily troubleshooting and debugging for internal systems and applications.
- Perform regular system maintenance, including patches and software updates.
- Assist with user account setup and termination for Cebu-based employees.
- Manage hardware and software license inventory.
- Enforce and maintain strict security and access control procedures.
- Coordinate troubleshooting and escalations with external vendors when needed.
- Monitor system logs to ensure compliance with IT policies and report issues to management.
- Maintain local servers and related hardware infrastructure.
- Provide off-hours and weekend support as required.
- Perform other IT-related duties as needed.
What We're Looking For
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 2 years of experience providing IT user support and troubleshooting in an office environment.
- Strong experience with Windows 10 troubleshooting and maintenance.
- Hands-on experience working with servers, networks, switches, and cabling.
- Solid knowledge of LAN and WAN troubleshooting.
- Experience working with VPNs.
- Ability to understand and work with GPG/PGP across different email clients.
- Experience maintaining and troubleshooting Microsoft Office.
- Experience supporting and maintaining custom or “home-grown” software solutions.
- Willingness to provide off-hours and weekend support.
Nice to Have
- Experience with scripting and automation.
- Relevant IT or technical certifications.
- Exposure to security-focused or compliance-driven environments.
Technical Stack
- Windows 10
- Microsoft Office
- GPG/PGP
- VPN
Team & Environment
You will join a globally distributed, fully remote organization with team members across more than 40 countries. The culture emphasizes transparency, communication, accountability, and collaboration.
Benefits & Compensation
- 100% Remote work.
- Competitive compensation aligned with experience.
- Opportunity to work with a globally distributed, highly technical team.
- Professional growth in a security-focused, international environment.
- A collaborative and people-first culture that values accountability and continuous improvement.
Work Mode
This is a fully remote, global position.
