About the Role
This position supports internal users by resolving technical issues, maintaining equipment, and ensuring smooth operation of IT systems through direct and remote support.
Responsibilities
- Provide first-line technical support to employees experiencing IT issues
- Diagnose and resolve desktop, laptop, and mobile device problems
- Assist with setup and configuration of new hardware and software
- Respond to service tickets in a timely and professional manner
- Escalate complex technical problems to higher-tier support teams
- Maintain accurate records of incidents and resolutions
- Support email and calendar system access and configuration
- Troubleshoot network connectivity issues on corporate networks
- Assist with user account management and access permissions
- Perform routine system checks and software updates
- Support video conferencing and collaboration tools
- Document technical procedures and solutions in knowledge base
- Follow established protocols for data security and privacy
- Participate in after-hours support rotations as needed
- Assist with asset inventory and lifecycle management
- Support remote workers with connectivity and device setup
- Install and configure standard business applications
- Guide users through step-by-step troubleshooting processes
- Maintain professionalism during high-pressure situations
- Adhere to change management policies for system updates
- Collaborate with team members to improve service delivery
- Support onboarding of new employees with IT equipment
- Assist in decommissioning and repurposing of old devices
- Follow documented escalation paths for unresolved issues
- Contribute to continuous improvement of support processes
Compensation
Competitive pay based on experience
Work Arrangement
Hybrid work model available
Team
Part of a global IT support team
About Us
We power global commerce by connecting businesses and people to the financial technology they need. Our platforms are secure, scalable, and designed to adapt to evolving needs. We value innovation, collaboration, and delivering exceptional service across all levels of the organization.
Our Culture
We foster an inclusive environment where diverse perspectives are valued. Team members are encouraged to bring their authentic selves to work. We emphasize teamwork, accountability, and continuous learning in everything we do.
Not available for this position
