RemoteVA PH is looking for a Healthcare VA (RVA) - Scheduling & Care Coordination Specialist to join our team. We need a highly organized and detail-oriented professional to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative and front-end billing tasks. The ideal candidate is proactive, professional, and comfortable handling multiple responsibilities in a fast-paced healthcare environment.
What You'll Do
- Develop and maintain accurate schedules for clinicians and clients.
- Ensure appropriate client-to-clinician ratios.
- Serve as the primary point of contact for scheduling inquiries from clients and staff.
- Schedule assessments and reassessments in a timely and organized manner.
- Coordinate care across multiple disciplines.
- Arrange substitute clinicians when needed to ensure uninterrupted services.
- Answer incoming calls and respond to inquiries with professionalism and urgency.
- Maintain consistent and clear communication via phone and email with families and staff.
- Maintain and audit client records for accuracy and compliance.
- Ensure timely documentation and updates in relevant systems.
- Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries.
- Verify insurance benefits and monitor ongoing eligibility.
- Track changes in coverage and authorization status.
- Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking.
What We're Looking For
- Proven experience in scheduling, administrative support, or healthcare coordination.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel).
Nice to Have
- Prior experience in a healthcare or therapy-based setting.
Technical Stack
- Google Drive
- CentralReach
- Monday.com
- Excel
Work Mode
This is a global remote position.
RemoteVA PH is an equal opportunity employer.
