Responsibilities
- Manage the product backlog and oversee configuration, testing, and deployment of solutions in rural health facilities and data centers.
- Serve as the primary advocate for end users, gathering feedback and identifying challenges in usability, workflow, and system performance through direct field engagement.
- Lead training programs and change management initiatives to ensure effective adoption of digital tools by frontline health personnel and supervisors.
- Diagnose and prioritize technical and functional issues, coordinating with central product and engineering teams for timely resolution.
- Work across teams to enhance data accuracy, standardize reporting practices, and support data-informed decision-making throughout the health system.
- Develop and maintain product documentation, operational guides, and user resources to ensure consistent knowledge transfer.
- Identify and validate use cases that demonstrate product impact, linking features to measurable outcomes and guiding iterative improvements.
Work Arrangement
Hybrid role with substantial in-person responsibilities
Work Environment
This position requires frequent on-site presence to build relationships, manage implementation, and engage with local stakeholders across various levels of the health system.
Other
The ideal candidate is highly motivated, capable of working independently in small local teams while actively participating in broader virtual collaborations, and proficient in using digital communication and collaboration tools to maintain continuous coordination.
