Responsibilities
- Oversee operations across billing, patient systems, and internal workflows
- Design and implement scalable systems using GoHighLevel, Office Ally, Monday.com
- Own billing company relationship and performance tracking
- Build and refine SOPs across departments
- Lead hiring and onboarding for clinical and front desk staff
- Guide marketing efforts with campaign input and performance insights
- Uncover strategic opportunities to improve margins and enable expansion
Requirements
- 6+ years in healthcare operations, growth, or systems management
- Deep knowledge of CRMs, workflow automation, and data tools (SQL, dashboards)
- Proven track record managing teams and external vendors
- Excellent cross-functional leadership and communication skills
Nice to Have
- Familiarity with acupuncture, integrative health, or clinic operations is a plus
