Responsibilities
- Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day
- Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency)
- Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary
- Documentation: Maintain accurate records of follow-up communications and outcomes
- Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort
Requirements
- Experience: Prior experience in the US healthcare sector
- Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous
- Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus
- Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically
- Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked
- Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions
- Interpersonal Skills: Approachable and friendly demeanour to encourage positive relationships with field staff
Nice to Have
- Understanding of ABA terminology and the importance of session notes in client progress tracking
- Experience in a compliance or quality assurance role within a healthcare setting
- Ability to adapt communication styles to suit different personalities and situations
Work Arrangement
Remote (Worldwide)
Additional Information
- Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings)
- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA)
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered
- Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered
