About the Role
The role involves leading a team responsible for technical solution design, client onboarding, and integration support. You will align engineering expertise with customer requirements, manage cross-functional collaboration, and optimize onboarding workflows to ensure timely and secure implementation for global clients.
Responsibilities
- Lead and develop a team of solution engineers and onboarding specialists
- Own the end-to-end technical onboarding process for new enterprise clients
- Collaborate with sales to translate client needs into scalable technical solutions
- Ensure integration projects are delivered on time and meet security standards
- Drive process improvements to reduce onboarding cycle times
- Act as a technical advisor during pre-sales discussions
- Define best practices for solution architecture and deployment
- Manage client expectations and technical deliverables throughout onboarding
- Work closely with product and engineering teams to relay customer feedback
- Oversee documentation and knowledge sharing within the team
- Ensure compliance with data protection and industry regulations
- Monitor key performance metrics for onboarding success
- Scale team structure and processes to support business growth
- Support incident resolution during integration phases
- Lead post-implementation reviews to identify optimization opportunities
- Develop training materials for internal and client-facing teams
- Standardize solution templates for recurring client use cases
- Coordinate with customer success to ensure smooth handover
- Evaluate and implement onboarding automation tools
- Maintain up-to-date expertise on relevant technologies and platforms
- Foster a culture of accountability, collaboration, and innovation
- Manage stakeholder communication across departments
- Ensure consistent service quality across all client engagements
- Support global clients with varying technical and regulatory requirements
- Drive continuous improvement in team performance and client satisfaction
Compensation
Competitive salary package based on experience and performance
Work Arrangement
Hybrid work model with flexibility for remote and office work
Team
Part of the customer-facing technical leadership team reporting to senior management
Why This Role Matters
This position plays a critical role in shaping the client onboarding experience and ensuring technical excellence across implementations. You will directly influence customer retention and expansion by driving efficient, secure, and scalable integration processes.
Our Tech Stack
We work with modern cloud infrastructure, containerized services, RESTful APIs, and automated deployment pipelines. Our platform emphasizes security, scalability, and real-time processing for identity verification workflows.
Career Development
We support continuous learning through access to training, conferences, and internal knowledge-sharing programs. Leadership growth and technical specialization paths are clearly defined and supported.
Diversity & Inclusion
We are committed to building an inclusive workplace where diverse perspectives are valued and everyone can thrive, regardless of gender, background, or identity.
Sustainability & Ethics
Our operations emphasize ethical technology use, data responsibility, and minimizing environmental impact through efficient digital processes.
Available for qualified candidates requiring work authorization
