About the Role
Lead and optimize the delivery of Oracle-based services, managing teams and processes to ensure high performance, client retention, and continuous improvement in service operations.
Responsibilities
- Direct the strategy and execution of Oracle service delivery functions
- Oversee service performance, SLA compliance, and client satisfaction metrics
- Manage cross-functional teams responsible for ongoing service operations
- Ensure alignment between delivery teams and client expectations
- Drive continuous improvement initiatives across service processes
- Monitor operational KPIs and implement corrective actions
- Lead client-facing service reviews and escalation management
- Coordinate with technical teams to resolve complex delivery issues
- Develop and maintain service delivery frameworks and best practices
- Ensure adherence to governance, risk, and compliance standards
- Manage resource planning and capacity for delivery teams
- Optimize service workflows to improve efficiency and quality
- Support contract renewals and service expansion opportunities
- Lead post-implementation service transitions and handovers
- Foster a culture of accountability and client-centric service
- Oversee incident, problem, and change management processes
- Deliver regular performance reports to stakeholders
- Manage relationships with key client stakeholders
- Ensure consistent service delivery across geographies
- Lead service improvement workshops and client feedback sessions
- Collaborate with sales on service delivery readiness for new deals
- Maintain service documentation and process assets
- Drive adoption of automation and service tools
- Ensure knowledge transfer within delivery teams
- Support audit and compliance requirements for service operations
Compensation
Competitive salary and performance-based incentives
Work Arrangement
Hybrid working model with flexible options
Team
Part of the global service delivery leadership team
About Us
We are a technology services provider focused on delivering managed solutions for enterprise platforms, with deep expertise in Oracle environments.
What We Offer
Career development opportunities, flexible work arrangements, inclusion-focused culture, and investment in professional growth.
Available for eligible candidates
