Lead and shape IT operations across both Western and Eastern Europe, ensuring seamless delivery of services that support critical business functions. This role is central to maintaining stable, secure, and high-performing IT systems across the region.
Key Responsibilities
- Direct all regional IT operations, providing oversight for local teams and serving as the primary escalation point during major incidents.
- Ensure consistent, high-quality service delivery by enforcing global standards and governance frameworks across local IT units.
- Guarantee the availability, performance, and resilience of IT infrastructure and applications supporting manufacturing and corporate operations.
- Implement and refine ITIL-based processes for incident, problem, change, and service request management to enhance operational discipline.
- Work closely with global IT departments to align regional activities with enterprise architecture, cybersecurity policies, and technology roadmaps.
- Define and monitor key performance indicators to track service health, drive accountability, and support data-driven improvements.
- Champion initiatives focused on automation, efficiency gains, and service quality enhancements across the region.
- Manage relationships with third-party vendors and service providers, ensuring contract adherence and value delivery.
- Support regional budget planning, resource allocation, and cost control initiatives within IT operations.
- Ensure compliance with data protection regulations, corporate security policies, and industry standards.
- Collaborate with business leaders to align IT capabilities with operational needs and strategic goals.
- Build and develop high-performing regional teams, promoting a culture of ownership, service excellence, and ongoing learning.
