Lead the evolution of performance reporting and operational planning within a global service delivery environment. This role is central to building reliable, consistent insights that guide decision-making across the organization. You will shape how performance is measured, reported, and improved, ensuring alignment across regions and functions.
Key Responsibilities
- Manage and streamline regular reporting cycles—daily, weekly, and monthly—ensuring clarity in metrics, definitions, and benchmarks across global teams.
- Produce executive-level business reviews with actionable analysis, supporting leadership forums with data-backed insights.
- Lead workload forecasting, capacity planning, and real-time operational adjustments to maintain service delivery standards.
- Apply advanced analytics, trend identification, and process mining techniques to uncover opportunities for efficiency and improvement.
- Collaborate with regional stakeholders to align on process strategies, drive adoption of best practices, and standardize reporting frameworks.
- Mentor and grow a high-performing team focused on reporting excellence, analytical rigor, and continuous operational advancement.
Qualifications
- Proven experience leading analytical or operational teams in complex, high-volume global service environments.
- Strong command of statistical methods, data interpretation, and managing large-scale datasets.
- Familiarity with core business processes including Order to Cash, Procure to Pay, and Record to Report.
- Skilled at influencing senior leaders and building partnerships across diverse regions.
- Demonstrated commitment to operational excellence and team development.
- Ability to deliver high-quality insights under tight deadlines, with agility and problem-solving focus.
- High commercial awareness and adaptability in fast-changing environments.
Work Environment
This role operates in a hybrid model, with flexibility to work remotely and from office locations in Corby, London, or Manchester. The balance supports collaboration while respecting individual work preferences.
Compensation & Benefits
- Competitive base salary aligned with market standards
- Eligibility for short-term incentive plans tied to company performance
- Comprehensive retirement and pension options
- Life, disability, and critical illness insurance coverage
- Private medical plans and health screening services
- Generous paid time off and employee assistance program
- Discounts on gym memberships, retail, and health clubs
- Transportation support including cycle-to-work and travel loan schemes
- Onsite catering or lunch vouchers where applicable
- Recognition program celebrating values-driven contributions
