Responsibilities
- Track marketplace performance at national and city levels, identifying imbalances in supply and demand and coordinating with departments to implement corrective actions in targeted regions.
- Lead critical cross-departmental projects with strategic impact, ensuring delivery against key metrics and maintaining transparent communication with stakeholders.
- Design, articulate, and execute operational strategies that align with regional business objectives.
- Translate data and qualitative feedback into clear, actionable insights for leadership, while upholding analytical and operational standards in reporting.
- Facilitate the exchange of best practices between local and global teams, promoting the use of shared knowledge systems to document and distribute key processes.
- Contribute to the creation of operating forecasts and long-term plans by collaborating across functions to model performance, pinpoint growth drivers, and guide executive decisions.
- Supervise a team of three Business Operations professionals, serving as a key leadership figure within the North American organization.
Benefits
- Hybrid work model combining remote focus with three in-office days per week at the New York City location.
- Option to work internationally for up to 30 days annually.
- 20 paid vacation days plus additional paid time off for volunteering through the Shareback program.
- Fully paid parental leave with supplemental support to accommodate major life events.
- Employer-covered medical (EPO), dental, and vision insurance plans.
- Access to an Employee Assistance Program offering mental health resources, legal and financial guidance, and family support services.
- Monthly ClassPass credits and a dedicated bike mobility program to support physical wellness.
- 401(k) plan with employer matching contributions to support long-term financial planning.
- Opportunities to connect globally through Employee Resource Groups such as P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse networks.
- Onsite perks including curated snacks, premium coffee, and regular team events in a vibrant office setting.
Work Arrangement
Hybrid — New York City
Team
Manages a team of 3 Business Operations Managers & Specialists
Other
- Applicant must reside in or be willing to relocate to New York City.
- Applications must be submitted via the company’s official platform; resumes and cover letters sent by email or LinkedIn message will not be reviewed.
- The hiring process includes a brief video screen with Talent Acquisition, a case study assessment, an interview with the hiring manager, and a final discussion with the VP of Operations.
- This company is an equal opportunity employer.
