Responsibilities
- Greet guests promptly and courteously in alignment with service standards.
- Report any issues that could impact the hotel’s operations or reputation to management.
- Address guest questions and resolve concerns efficiently to maintain satisfaction.
- Handle guest feedback, complaints, and service-related requests with professionalism.
- Foster strong collaboration across all departments to enhance teamwork and guest service quality.
- Promote efficient and economical use of resources while guiding team members on best practices.
- Prepare service areas by setting up equipment and checking linen, condiments, and supplies.
- Maintain thorough knowledge of all menu items and ingredients.
- Clear used tableware from guest tables and promptly reset for incoming guests.
- Take guest orders and recommend daily specials when the F&B Executive is unavailable.
- Know the building’s layout, including emergency exits and elevator positions.
- Notify the F&B Executive of equipment failures, emergencies, or suspicious individuals.
Work Arrangement
On-site — Lucknow
Other
- Must be familiar with the property layout, fire exits and elevator locations.
- Responsible for setup and inspection of operating equipment, linen, and condiments.
- Must clear soiled chinaware, glassware, silverware and reset tables.
- May take guest orders and advise on specials in absence of F&B Executive.
