Responsibilities
- Automate contract-to-billing configuration, translating signed terms into correct billing setup validated before go-live
- Own the onboarding activation tracker, driving each new customer through to live and billing correctly
- Build billing reconciliation automation that flags discrepancies before customers see them, and own customer-facing resolution of disputes through to close
- Build SIM order intake and logistics automation, taking Account Executives off the operational path
- Build the renewal-admin engine: renewal calendar, auto-renewal comms, and Salesforce renewal-field hygiene, partnering with Revenue Operations
- Extend the existing account health and expansion signal system, routing ready-to-action findings to Account Executives and closing the loop on execution
- Own migration completion tracking and customer communication, partnering with Solutions on technical execution
- Evaluate and integrate AI-powered tooling into the post-sale stack, separating what compounds impact from what adds noise
Additional Information
- Flexible health coverage (up to 100% employee, 95% dependents)
- unlimited PTO with 2 weeks mandatory
- monthly mental health days
- 14 weeks paid parental leave
- $1,000 hiring bonus plus $250/month WFH Stipend (taxable) to help support your home office, productivity, professional development, or coworking expenses
- Life and disability insurance fully covered
- 401(k) plan (no match)
- access to our Professional Development Fund after one year
