Responsibilities
- Build and deploy AI agents that act as co-pilots for Sales, AM, and CSM – from deal guidance and next-best-action recommendations to automated follow-ups and renewal nudges
- Implement autonomous data orchestration: agents that listen to calls, parse emails, and update CRM fields with high accuracy, keeping the data foundation "AI-ready" at all times
- Develop agentic automation frameworks that go beyond simple "if-this-then-that" workflows – agents that reason, adapt, and act on complex business logic
- Design and maintain the signal-based data architecture that feeds AI models with real-time behavioural, engagement, and usage signals
- Build automated forecasting pipelines that deliver floor/ceiling predictions based on historical patterns and current pipeline velocity
- Collaborate with the Process Manager to translate process designs into technical implementations and automated workflows
- Work closely with PlatformOps, Engineering and Data teams to ensure seamless integration across the tech stack (Salesforce, Hubspot, BI)
- Continuously evaluate and integrate new AI tools and platforms; stay ahead of the rapidly evolving agentic AI landscape
- Monitor agent performance, accuracy, and reliability; implement guardrails and feedback loops
Benefits
- Shape the Future of AI at Scale: Drive how AI becomes an integral part of the product DNA of a European leading trust Tech Company
- Modern Tech Stack: Work hands-on with cutting-edge Generative AI Frameworks, scalable Architectures, and the latest Technologies that power innovative digital Solutions
- Growth and Learning Culture: Keep growing with dedicated time and budget for continuous learning, AI exploration, and professional development in an environment that values curiosity and innovation
- Flexible Work Environment: Benefit from remote work options, flexible hours, and a healthy Work-Life Balance that supports you both professionally and personally
- Inclusive and Purpose-Driven Culture: Join a diverse, open-minded Team that believes in building trust, empowering People, and driving meaningful progress - together
- Hybrid work: Combine flexible remote work with team time in the office
- Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
- Permanent contract with Europe's trusted brand
- 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival
- Buddy programme (an experienced trustee is at your side)
- Individual training opportunities
- Events (Team Events, Unit Events, etc.)
- Health Pass (free online and offline sports, fitness and health courses)
Work Arrangement
Hybrid
Additional Information
- Not sure if you are what we are looking for? Apply! At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
- Trusted Shops is clearly committed to diversity and against discrimination.
