Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.
Support the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
Follow standard operating procedures (SOP) and support in building scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. Continuously look for opportunities to improve them and take action on the improvements.
Personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
Act as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalate issues as needed. Always be acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.

A successfully completed a BA/BS degree in Logistics, Supply Chain, Business or high-level vocational qualification equivalent.
1-2 years of experience in freight forwarding, logistics / supply chain, and/or ocean freight operations (multimodal operations experience is a plus) in Poland.
Knowledge and understanding of local Port / Terminal software systems
Fluent in English and Polish
Able to adapt to new technology and can thrive in a fast paced environment
Effective time management. Be able to properly prioritize and manage a large volume of tasks and commitments
Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
Excellent communication, interpersonal and organizational skills
Ability to effectively build feedback loops within the team, for a product, or service
Teamwork and relationship building
A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem
Designing and optimizing processes
Problem-solving capabilities: Building consensus among people with differing opinions
A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Hybrid

Structure: European Operations team

Willing to travel regularly and/or a possible short-term relocation to Hamburg, Germany (business dependent) in first 4-6 months, after which permanent relocation to Poland.

Flexport is hiring a Global Operations Associate