German-speaking professionals are invited to join a dedicated team in Sofia, Bulgaria, providing customer service in German across multiple communication channels. This role offers a fully paid relocation package and the opportunity to work in a dynamic, customer-focused environment with Mercier Consultancy Group.
What You'll Do
- Provide exceptional customer service in German to clients via phone, email, and chat, addressing their inquiries and concerns.
- Assist clients with a variety of tasks including account management, product information, and troubleshooting issues.
- Collaborate with team members to ensure consistent customer experience across all platforms.
- Maintain accurate records of customer interactions in our CRM system to facilitate seamless communication and follow-ups.
- Conduct market research to stay updated on industry trends and enhance service offerings based on customer feedback.
- Participate in training sessions to enhance skills and knowledge related to products and services.
What We're Looking For
- Fluency in German (must be able to communicate professionally with clients)
Technical Stack
- CRM system
Benefits & Compensation
- Fully paid relocation to Sofia, Bulgaria
- Immersive experience in Bulgaria’s vibrant culture
- Training sessions to enhance skills and product knowledge
Work Mode
Sofia, Bulgaria
