Mercier Consultancy MD was looking for a German Speaking Customer Service For Booking.com - Work Remote In Greece

Mercier Consultancy MD is excited to reveal a remote position for German-speaking Client Support Representatives at Booking.com, designed specifically for professionals located in Greece. This opportunity is ideal for individuals enthusiastic about travel and hospitality who are dedicated to delivering exceptional customer experiences. In this role, you will support clients in German, addressing inquiries and ensuring a smooth reservation process. Key Responsibilities - Manage customer queries about bookings, accommodations, and travel arrangements through phone, email, and chat communication in German. - Deliver precise information to customers regarding reservation specifics, pricing, and availability. - Aid customers in creating new bookings, adjusting existing reservations, and resolving potential challenges. - Professionally handle customer concerns or complaints, maintaining high satisfaction and loyalty levels. - Meticulously record all customer interactions and feedback within the CRM system. - Maintain current knowledge of Booking.com's services, promotional offers, and operational guidelines to provide optimal customer support. Requirements - Native or near-native German language proficiency (written and spoken); English language skills are advantageous. - Demonstrated background in customer service, preferentially within travel or hospitality sectors. - Exceptional communication capabilities emphasizing attentive listening and emotional intelligence. - Advanced problem-resolution skills and a proactive customer satisfaction approach. - Capacity to efficiently manage multiple inquiries in a dynamic remote work environment. - Technical proficiency with customer service platforms and CRM applications. - Flexibility to accommodate varied work schedules, including evening and weekend shifts. Benefits - Competitive Monthly Compensation - 2 Additional Annual Salary Payments - Comprehensive Relocation Support - Fully Sponsored Professional Training - Comprehensive Health Coverage - Additional Attractive Perks