Patrique Mercier Recruitment was looking for a German Speaking Customer Service for Aviation industry -Remote in Greece

Patrique Mercier Recruitment FR is excited to reveal an opportunity for a German-Speaking Customer Service Professional in the aviation sector. This position presents a distinctive chance to support clients in a vibrant industry, ensuring they receive prompt and comprehensive assistance regarding their travel requirements. Responsibilities - Deliver exceptional customer service to German-speaking clients across multiple communication platforms, including telephone, electronic mail, and instant messaging. - Support customers with flight reservations, alterations, terminations, and travel-related questions. - Address client grievances and develop appropriate resolutions to improve their travel experience. - Work alongside internal departments to resolve intricate customer challenges and maintain superior service standards. - Remain updated on airline regulations, protocols, and promotional offerings to provide efficient customer assistance. - Meticulously record all customer interactions, maintaining precise documentation for continuous quality enhancement. - Cultivate positive client relationships to promote loyalty and recurring business opportunities. Requirements - Comprehensive proficiency in German and English, encompassing written and verbal communication. - Previous customer service background, ideally within aviation or travel sectors. - Exceptional communication capabilities and customer-focused mentality. - Capacity to navigate high-pressure scenarios while delivering compassionate support. - Advanced skills in customer service technology and Microsoft Office applications. - Meticulous and organized with superior administrative capabilities. - Flexibility to accommodate varied work schedules, including weekend and holiday shifts. Benefits - Comprehensive Private Health Coverage - Professional Training and Career Development - Performance-Based Financial Incentives - Two Additional Annual Salary Payments - Fully Sponsored Relocation Package (transportation, transfer, accommodation) - Complimentary Language Learning, Exclusive Discounts, Additional Perquisites