Responsibilities
- Offer exceptional support to German-speaking customers via phone, email, and chat.
- Assist with inquiries about automotive products, services, and technical issues.
- Resolve customer concerns with professionalism and efficiency.
- Document customer interactions and feedback to improve overall service quality.
- Collaborate with internal teams to ensure seamless customer experience.
- Stay informed on automotive trends and product updates to provide informed assistance.
Requirements
- Fluency in German (both written and spoken) is required
- Strong communication skills with a customer-oriented mindset
- Problem-solving skills and the ability to troubleshoot technical issues
- Ability to work independently in a remote environment under minimal supervision
- A passion for the automotive industry and helping customers find the right solutions
Nice to Have
- Knowledge of English is preferred
- Previous experience in customer service, especially in the automotive sector, is a plus
- Experience with CRM systems or customer support software is an advantage
Additional Information
- Fluency in German (both written and spoken) is required
- Knowledge of English is preferred
- Remote work in Greece
- Relocation package available
- Training provided
- Working hours not specified
- No mention of travel requirements
- No mention of equipment provided
- No mention of background checks or clearance
- No mention of contract duration or probation period
