Responsibilities
- Handle incoming calls to assist customers with inquiries
- Examine customer issues and implement effective solutions
- Deliver accurate details on administrative and technical matters, including products and billing
- Maintain internal databases by performing timely updates
- Forward complex cases or calls to relevant departments when required
Work Arrangement
On-site — Sofia
Other
- Fluency in German is mandatory
- This role requires physical presence at the office located in Sofia
- The position provides support to a Swiss telecommunications provider
