Responsibilities
- Work order processing: Reviewing submitted work orders, ensuring photos and notes are attached, flagging items for escalation, and following up with staff for missing information.
- Invoice processing and filing: Associating invoices with the correct property, ensuring accurate records, and handling data entry related to invoices.
- Emergency dispatch/admin support: Monitoring for emergencies (e.g., flooding toilets), understanding urgency, and escalating or dispatching as needed, possibly including after-hours coverage.
Requirements
- Appfolio experience
- At least 3 years Virtual Assistant experience
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Additional Information
- Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.
- Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage.
- Please ensure you apply for the right job based on your location and experience.
- CLIENT MENTIONED HE HAS TO TRAIN THE VA ON THIS
- Tools: Willing to train on relevant experience with Property Management Tools
