Indigo, 797 Memorial Ave, Thunder Bay, ON P7B 3Z7, Canada On-site Employment

Indigo Books & Music is hiring a General Manager (Contract)

Responsibilities

  • Communicate the organization's vision, strategy, and performance objectives to the store team.
  • Drive achievement of sales, profitability, and strategic goals by optimizing customer experience, expense management, inventory control, and loss prevention.
  • Prioritize the customer in all decisions and ensure their needs guide business actions.
  • Analyze local market dynamics and competitor activity to anticipate and meet customer expectations.
  • Support and promote technology solutions that enhance both efficiency and personalized customer service.
  • Conduct regular visual merchandising evaluations and optimize product placement to improve customer flow and sales performance.
  • Evaluate staffing needs and lead hiring processes to maintain a capable and motivated team.
  • Manage and maintain the store's operating schedule.
  • Oversee daily store operations including opening and closing procedures and sales floor supervision.
  • Ensure full compliance with health and safety regulations to protect employees and customers.
  • Develop high-performing teams by attracting, retaining, and growing top talent.
  • Empower team members to reach their potential through support and constructive challenges.
  • Provide honest and timely feedback on individual performance and future potential.
  • Ensure all team members have clear, measurable goals aligned with organizational objectives.
  • Collaborate across teams to implement responsive and efficient solutions.
  • Share expertise with colleagues and actively learn from others with deeper knowledge.
  • Help team members understand how their contributions impact overall results and seek their input proactively.
  • Foster an environment where diverse perspectives are welcomed and feedback is encouraged.
  • Take ownership of team engagement, productivity levels, staff retention, and succession planning.
  • Demonstrate core company values and maintain a professional, positive presence at all times.
  • Promote inclusivity and value diverse viewpoints through an open and respectful mindset.
  • Support a learning culture that encourages experimentation and innovation without fear of failure.
  • Lead and influence change initiatives within the team and across the organization.

Work Arrangement

On-site

Other

  • This is a contract-based position.
  • Candidate must be available to open and close the store.
  • Responsible for direct oversight of the sales floor.
About company
Indigo Books & Music
Indigo is a physical and digital place inspired by and filled with books, ideas, and beautifully designed lifestyle products. The company's mission is to inspire reading and enrich the lives of booklovers.
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Job Details
Category management
Posted a month ago