Responsibilities
- Greet and welcome patients and visitors in person or over the phone, directing inquiries and checking in patients.
- Ensure patient satisfaction and optimize provider time through accurate appointment scheduling.
- Manage scheduling to maximize provider availability and treatment room usage.
- Maintain on-time patient flow by notifying clinicians of arrivals and monitoring service delivery.
- Process incoming faxes promptly to ensure timely communication and documentation.
- Enter accurate data into the Electronic Medical Record (EMR) system, including patient information and treatment plans.
- Generate accurate reports, logs, and lists, including financial reconciliations and patient retention tracking.
- Tally, reconcile co-pays, and manage credit extended to patients.
- Set up new and returning patient cases, obtaining and verifying demographic and insurance information.
- Contact treating physicians to obtain updated prescriptions and Plans of Care, updating the system accordingly.
- Assist patients during therapy by applying heat packs, helping with equipment, and monitoring exercises.
- Educate patients on proper equipment use and exercise techniques for safety and effectiveness.
- Prepare patients for therapy treatments by providing comfort, assistance, and reassurance.
- Provide information to patients by answering questions, addressing concerns, and alleviating fears.
- Maintain patient confidentiality and protect sensitive information in compliance with guidelines and policies.
- Maintain a safe, clean, and organized environment by following procedures, rules, and regulations.
- Perform light cleaning duties including laundry, treatment table turnover, and garbage disposal.
- Prepare treatment rooms by sterilizing equipment, positioning supplies, and assisting patients.
- Answer calls from physicians, hospitals, and patients, demonstrating excellent customer service skills.
- Maintain physical therapy supplies inventory by monitoring stock levels and placing orders.
- Perform other duties and assignments as required to support clinic operations and patient care
Compensation
Not specified
Work Arrangement
On-site
Team
Healthcare
Other
- Monday-Thursday 11:30am-8pm, Friday 9:30am-6pm
- Regularly lift and/or move up to 40 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and depth perception.
Not specified
