Responsibilities
- Welcomes patients and guests with positivity and professionalism, both in person and by phone, while managing inquiries and check-in procedures efficiently.
- Provides exceptional customer service by supporting patient satisfaction, optimizing clinician schedules, and ensuring effective use of treatment spaces through precise appointment coordination.
- Oversees scheduling operations with an emphasis on increasing clinic capacity by maximizing clinician availability and room utilization.
- Ensures timely patient flow by notifying providers of arrivals, tracking treatment progress, and communicating any delays promptly.
- Processes incoming fax communications quickly to support timely documentation and inter-office coordination.
- Enters patient data, treatment plans, and updates accurately into the Electronic Medical Record (EMR) system.
- Produces accurate reports, logs, and lists, including financial summaries and patient retention metrics.
- Tracks and reconciles patient co-payments and manages credit arrangements as needed.
- Sets up new and returning patient records in Theraoffice, verifying personal and insurance details.
- Contacts physicians to secure updated therapy prescriptions and Plans of Care, ensuring system records are current.
- Supports patients during therapy sessions by applying heat packs, paraffin treatments, assisting with pool entry, and guiding exercise routines.
- Instructs patients on correct use of therapy equipment and exercise techniques to promote safety and treatment effectiveness.
- Prepares patients for therapy with comfort, support, and clear communication to ease anxiety.
- Responds to patient questions and concerns with empathy and professionalism, ensuring a positive experience.
- Safeguards patient privacy and adheres to HIPAA regulations and internal policies for data protection.
- Maintains a clean, safe, and organized clinic environment by following established safety and operational protocols.
- Performs routine cleaning tasks such as laundry, sanitizing treatment tables, and disposing of waste to maintain hygiene standards.
- Readies therapy rooms by sterilizing, delivering, and positioning equipment according to protocol before patient arrival.
- Handles incoming calls from patients, physicians, and hospitals with strong customer service skills.
- Manages inventory of therapy supplies by tracking stock levels, placing timely orders, expediting deliveries, and confirming receipt.
- Completes additional duties as assigned to support daily clinic operations and patient care needs.
Work Arrangement
On-site
Other
- Schedule: Monday through Friday, 8:00 AM to 4:30 PM.
- Physical demands include frequent walking, standing, sitting, using hands to handle objects, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, and speaking or hearing.
- Regularly required to lift or move up to 40 pounds.
- Required visual abilities include close vision, distance vision, and depth perception.
- Must thrive in a fast-paced setting, capable of managing and prioritizing multiple tasks while knowing when to seek supervisory input.
- May need to assist or arrange accommodations for individuals with disabilities to ensure access to services.
