Responsibilities
- Greet and welcome patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients.
- Deliver a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone.
- Manage scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
- Maintain on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
- Receive and process incoming faxes promptly, ensuring timely communication and documentation.
- Perform accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
- Generate reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy.
- Ensure co-pays are tallied, reconciled, and manage credit extended to patients.
- Set up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
- Contact treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly.
- Assist patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
- Educate patients on proper equipment use and exercise techniques to ensure safety and effectiveness.
- Prepare patients for therapy treatments by providing comfort, assistance, and reassurance.
- Provide information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism.
- Maintain patient confidentiality and protect sensitive information in compliance with HIPAA guidelines and clinic policies.
- Maintain a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
- Perform light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area.
- Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival.
- Answer calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
- Maintain physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
Requirements
- Greet and welcome patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients.
- Deliver a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling in person or via phone.
- Manage scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
- Maintain on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
- Receive and process incoming faxes promptly, ensuring timely communication and documentation.
- Perform accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
- Generate reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy.
- Ensure co-pays are tallied, reconciled, and manage credit extended to patients.
- Set up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
- Contact treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly.
- Assist patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
- Educate patients on proper equipment use and exercise techniques to ensure safety and effectiveness.
- Prepare patients for therapy treatments by providing comfort, assistance, and reassurance.
- Provide information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism.
- Maintain patient confidentiality and protect sensitive information in compliance with HIPAA guidelines and clinic policies.
- Maintain a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
- Perform light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area.
- Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival.
- Answer calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
- Maintain physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
