Responsibilities
- Deliver exceptional support to clients through email and phone communication.
- Manage correspondence and calls from customers of major airlines, helping with itinerary adjustments, cancellations, baggage issues, and claims processing.
- Engage with customers in both German and English across multiple communication platforms.
- Respond quickly and accurately to customer questions and concerns.
- Maintain a consistently professional, empathetic, and positive demeanor in all customer interactions.
- Ensure high levels of client satisfaction by providing reliable and expert support.
Other
- Must communicate with customers in German and English
- Role involves handling customer interactions in the Travel and High-Growth Tech sectors
