Swissquote is hiring a Fraud Analyst Officer

Responsibilities

• Effectively communicate with our internal customer support team in order to resolve dispute requests.
• Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms).
• Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
• Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.
• Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.
• Respond to requests in relation to transactions.
• Maintain all investigation records and case outcomes.
• Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
• Explore new ways that can help improve existing fraud strategies.
• Continuously learning and improving on product and job knowledge.

Requirements

• Excellent communication and organizational skills
• Acute sense of attention to detail