Requirements
- Minimum of five years of experience in product management, solutions engineering, forward deployment, or technical account leadership
- Deeply immersed in AI tools and workflows, regularly using platforms like Claude and Cursor, and proactively building custom automation
- Capable of defining and outlining webhooks, OAuth processes, and intricate system integrations independently
- Has firsthand experience with the customer challenges being addressed, with a clear understanding of high-quality customer experience from direct exposure
- Able to identify the root cause of deployment issues—whether technical, operational, or related to stakeholder alignment—and prioritize fixes effectively
- Experienced in guiding customer experience executives on organizational structure, process improvements, and strategic transformation initiatives
- Proven track record of delivering product features, writing clear documentation, conducting demonstrations, and tracking meaningful metrics
Benefits
- Competitive salary with equity or stock compensation included
- Dedicated learning and development fund available
Compensation
Great salary plus equity or stock grants.
Required
- 5+ years in PM, solutions engineering, forward deployment, or technical account ownership
- AI-native mindset - you live in Claude, Cursor, and build your own workflows before anyone asks
- You can scope webhooks, OAuth flows, and complex integrations without needing an engineer to translate
- You've lived the problems customers are trying to solve - you know what great CX looks like from the inside
- You can diagnose whether a deployment problem is technical, operational, or stakeholder-driven, and prioritise accordingly
- You're comfortable advising CX leaders on organisational design, process optimisation, and transformation strategy
- You ship features, write docs, run demos, and measure what matters
Benefits
- Great salary plus equity or stock grants.
- Learning budget.
