About the Role
The role involves working at client locations to implement, adapt, and support software solutions in the field. Engineers collaborate with stakeholders to gather requirements, configure systems, and resolve technical challenges in operational environments.
Responsibilities
- Deploy software systems directly at customer sites across Malawi
- Collaborate with clients to understand operational needs and constraints
- Customize technology platforms to meet local requirements
- Diagnose and resolve technical issues during implementation
- Work alongside implementation teams to ensure smooth rollouts
- Gather feedback from end users and stakeholders
- Adapt solutions based on real-time field conditions
- Ensure deployed systems meet performance standards
- Provide technical training to local teams
- Document configurations and deployment processes
- Monitor system performance post-deployment
- Coordinate with development teams to relay field insights
- Support integration of new features in live environments
- Troubleshoot connectivity and infrastructure limitations
- Maintain clear communication with project managers
- Respond to urgent operational issues as needed
- Ensure compliance with project timelines and deliverables
- Assist in testing updates in production settings
- Optimize system behavior for local usage patterns
- Bridge technical teams and non-technical stakeholders
- Deliver reports on deployment progress and outcomes
- Identify opportunities for process improvements
- Support data migration and system initialization
- Validate functionality under variable field conditions
- Promote reliable use of technology in resource-constrained areas
Compensation
Competitive salary based on experience and local market standards
Work Arrangement
Hybrid with frequent on-site visits to client locations
Team
Part of a distributed engineering team focused on field implementation
About Us
We build technology solutions designed to operate effectively in challenging environments. Our focus is on practical deployment, sustainability, and direct impact in underserved regions. Engineers work at the intersection of software and real-world application, ensuring systems meet both technical and human needs.
What We Value
Practical problem solving, resilience in field conditions, clear communication across technical and non-technical audiences, initiative in ambiguous situations, and commitment to long-term impact over short-term fixes.
Not available for this position
