Responsibilities
- Lead customer workshops to understand workflows, uncover automation potential, and shape technical architectures.
- Build and implement integrations using low-code and no-code platforms such as Zapier, Make, n8n, and Workato, along with CRM automation tools like HubSpot Workflows and Salesforce Flow via API connections.
- Partner with Engineering teams to assess technical viability, overcome implementation challenges, and relay real-world feedback for product refinement.
- Set up and refine AI Agents by specifying intents, prompts, actions, safety protocols, and success metrics.
- Oversee intricate, multi-team rollouts by establishing schedules, aligning cross-functional partners, maintaining accountability, and ensuring timely delivery within defined scope.
- Develop repeatable frameworks and scalable models—such as templates, playbooks, and reference designs—to streamline future deployments.
- Promote technical growth across the team by training colleagues, leading internal training sessions, and capturing best practices.
- Execute global outbound initiatives targeting current customers to expand product usage and generate new sales opportunities in collaboration with customer marketing.
- Work with go-to-market leaders to establish regular processes that ensure accountability for product pipeline, forecasting precision, and performance measurement.
- Drive regional revenue goals for specific offerings, such as AI Voice Agent MRR, by partnering with Account Executives and Account Managers responsible for add-on sales.
- Serve as the internal product lead within the go-to-market organization—crafting product-specific revenue strategies, coordinating support across functions, and advancing the platform’s market leadership in AI-powered communications.
- Partner with Product and Product Marketing teams to influence the AI Voice Agent roadmap using customer feedback, integration data, and frontline experience.
- Lead educational initiatives for internal teams, external partners, and system integrators to improve product understanding and deployment effectiveness.
- Stay informed on advancements in AI and customer experience technologies to ensure strategic positioning remains competitive and informs both product and go-to-market planning.
Work Arrangement
Hybrid — Paris, Seattle, Madrid, London, Berlin, San Francisco, New York City, Sydney, Mexico City
