This role is central to ensuring successful customer outcomes through hands-on technical engagement. You'll work directly with customers before and after sales to guide implementation, resolve integration challenges, and support deployment of sophisticated AI systems in diverse environments.
Key Responsibilities
- Engage with technical stakeholders to understand infrastructure needs and design appropriate solutions
- Lead proof-of-concept efforts, pilot rollouts, and production deployments tailored to customer environments
- Diagnose and resolve technical obstacles that arise during integration and deployment phases
- Convert customer goals into actionable technical plans and configurations
- Coordinate with product, engineering, and sales teams to align customer progress with product capabilities
- Communicate effectively with senior engineers and decision-makers during technical discussions
- Identify common implementation patterns and relay feedback to shape product development
Qualifications
Candidates should bring a solid engineering foundation and experience in customer-facing technical roles. The ideal profile includes:
- At least three years in software or solutions engineering, technical consulting, or similar fields
- Proven ability to troubleshoot complex system integrations and deployment pipelines
- Strong communication skills for explaining technical concepts clearly
- Experience working in unstructured, fast-paced settings with evolving priorities
- Familiarity with modern development tools and AI-enhanced workflows
Preferred Background
- Background in enterprise software, developer platforms, or AI infrastructure
- Prior engineering experience in product or systems development
- Exposure to pre-sales or implementation projects with technical clients
- Willingness to travel occasionally for customer meetings
Work Environment
This position supports hybrid and remote work models, with team presence in New York, San Francisco, and remote locations near major U.S. airports. Flexibility is built into the structure to support both collaboration and independent work.
Compensation
The package includes a competitive base salary and equity participation, reflecting the role's impact on both technical delivery and customer success.
